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Home > <Customer Service

FLAT Rate Shipping for all orders.

All of our orders are sent fast so you receive your gear as soon as possible! We offer Flat Rate Shipping delivery of MYR 60 on all orders.


(*For fragile, bulky, or heavy items, there will be an extra flat shipping fee of MYR 120. These items which will be reflected on the product page and the final shipping fee will be reflected at checkout.)

Customs Import Duties and Taxes

Please note that products are shipped from Australia and may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer. Unfortunately, we have no control over these charges and will not be able to advise on what the cost would be, as customs policies and import duties vary widely from country to country. You may wish to visit your local customs website for full details.


In the event that an order is shipped and buyer refused acceptance of shipment delivery due to import duties and taxes assessment, all return duties and taxes and shipping charges will be billed to the buyer’s method of payment. Shipping fees are not refundable for undeliverable or refused shipments.

Delivery Times

You will receive email notification confirming when your order is dispatched. In most cases this means 7 - 10 days for Malaysia deliveries.


Orders will be processed during normal MYT business hours between Monday and Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.

International Delivery

Currently we only ship to Malaysia.


View our full terms and conditions here



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          Customer Service

          Do you have something you'd like to share with us, or a question that calls for our attention? Call or chat with one of our representatives.

          +61 3 4416 2329
          9:00am – 5:00pm AEST Monday – Friday

          *Closed Weekends and all National / State / Region Public Holidays


          Get immediate answers to our most frequently asked questions.